It may be Monday morning…but it feels like you’ve been through the proverbial ringer.
What a ghastly weekend!
Your cell phone has been ringing non-stop for two days…
”This is Dr. Werner. I just found out that a patient of mine has been trying to get in touch with me, but the call was sent to Dr. Smith. What’s going on?”
“This is Dr. Evans, and I’m not a happy camper. Why would my referral from Dr. Smith be sent to another group? Does anyone in our office have any idea of what they are doing?”
And then there came a call from Dr. Williams…
“The answering service you hired has really messed-up. They can’t even get important calls to the right doctor. It’s a mess I tell you, and you’d better get this straightened out right now!”
(Say sayonara to the answering service “mess-up”)
Whenever you need us…we’re always here, answering your telephone 24 hours a day.
We also understand your concerns:
You want calls answered and dispatched immediately.
You want to keep hold-time at an absolute minimum, for both doctors and patients.
You expect your answering service to contact the appropriate on-call physician, or forward the call according to your specific protocol. (No more mess-ups)
We know you have a tough job, so why should you add “sitting-on-the-hot-seat” to your job description? Enough is enough…you don’t have to take it for another moment.
Just A Solid, Reliable Alternative To Messed-Up Calls
First responder 24 hour medical messaging is available for (and from) doctors, hospitals, and patients.
Our specialized agents are fluent in medical terminology, and are HIPPA compliant. They also understand your on-call protocols and the importance of IMMEDIATE (and what could be life saving) response.
Our specialized agents undergo meticulous screening to gain a medical call position, and must complete intensive training in technical and soft skills. This is followed by close evaluation on a BI-weekly basis.
When handling emergency calls, our specialized agents evaluate each contact and execute sophisticated relay protocols that often vary as new circumstances develop.
Appointment scheduling is available for any practice that requires it…and that’s not all.
We can schedule your appointments in our system (that you have access to) or schedule them in your own computer system.
We even provide an “appointment reminder” service where we contact your patient a day prior to their appointment.
RN On-Call provides a triage system for medical practices, utilizing your call-management input.
Since some calls do not require a doctor’s response, we’ll compile a list of pre-determined questions to ask your patients. This insures proper call handling.
Physician Referral is available for any medical association looking for new patients. When a person calls, seeking a specialist, we will then make referrals according to the registered physicians on your list.
On-Call Management utilizes a physician’s schedule when they are on-call after hours and weekends.
Some answering services still use the old method of having a physician fax them a hand-written schedule, so it can be manually programmed into their answering service system.
Just imagine the potential for errors when a call service isn’t utilizing the latest technology.
At Accurate Communications, critical scheduling information can be directly programmed into our system by a physician’s office, or if preferred, we will input all information.
In addition to managing a physician’s on-call, we can include the physician’s assistant, or nurse practitioner’s on-call schedule.
Whether it’s a call for a physician or an assistant, our transparent technology automatically routes your call to the proper person, and prevents 99% of on-call errors.
Internet message delivery is available for any practice or organization that prefers receiving their messages by email.
Message archiving means your messages are stored in our secure system for 90 days, or longer if requested.
Customized pre-screening announcements help sort your calls. Many of the calls we receive for doctors are emergency only.
In order to decrease the number of non-emergency calls, we will customize a pre-screen announcement that informs the caller that your number is for emergencies only. Here’s an example of an announcement:
“Thank you for calling Dr. Smith’s office. If you’re calling about prescriptions or appointments, please call back during our regular office hours.
If this is an emergency, and you need to speak to a doctor, please stay on the line and an operator will be with you momentarily.”
Rather than just talking about it, how would you like to test-drive our “First Responder Medical Answering Service” for 30 days? Or better yet…FREE for 30 days.
After that, if you don’t believe our services are “great,” we’ll pack-it-up and you won’t owe us a thing. You can’t find a better opportunity anywhere else.
Why are we making this offer? You need to see for yourself that Accurate is committed to making your job easier and smoother, without the call “mess-ups” you’ve had to deal with in the past.
So, it doesn’t matter which side of the fence you get off on. What really matters is your determination to get off.
When the car gets stuck in a rut, you can call AAA for help—but who should you call when you and your practice get stuck in a rut?
If you’re looking for an answering service to handle your daily communication chores, can you relate to feeling uncomfortable?
The truth is, not all answering services are created equal. Although they might appear similar…in reality, there’s a wide gap of services and efficiencies within our industry.
